- A synergy between capabilities and skills is critical to deliver a conversational experience that is effective, effortless and extraordinary.
- To make MIC a fully comprehensive CAIP, we mapped the capabilities, developed, and assessed their maturity while charting a roadmap for building future capabilities.
- MIC was designed to do what a human agent would do and allow users to self-serve using a natural and intuitive interface i.e. a human-like, natural language conversation.
- MIC is a robust end-to-end pipeline for intelligent data-driven conversational AI that works across channels, and with both in-house and other popular front-end suites.
Patient Journey Overview
We intend to cover the entire end-to-end Patient Journey, from Activation to Post-treatment.
- Disease Education & Awareness
- Medication Training/Coaching
- Pre/ Infusion/ Post-infusion Services
- FAQs, Symptom Tracker, Risk Calculator
- Consent/ SRF/Terms and Conditions Management
- Scheduling Appointments, Reminders.
- Connected Health (Apple, Alivecor, Fitbit, Sleeping Devices etc.)
- Health Data (EMR) Integration
- Treatment Planning & Administration
- Contact Centre Operations
- AE Reporting
- Benefit & Insurance Verification
- Physician Assistant, Bridge Program
- Financial Assistance program
- Free Product/Delivery Support
- Co-pay, Coupons/Vouchers
- Adherence & Dropout Monitoring
- Drug Order Management
- Patient Engagement/Monitoring (Post-infusion)
- HCP Specialists Care Co-ordination
- Feedback & Survey
- Data Analytics (Traffic, Call & Trends) & Dashboard
- Patient Communities
- Connected Health (Eco-system i.e. Registered Dietitian, Physio, Cardio, etc)
How It works
Our advance AI system work seamlesly & smartly.
Identify the probelm
Collect data with our
Deliver Accurate data
Human labor hours saved
with help of AI
Generated revenue by
Saved operational costs
due to AI
Trsuted by Clients
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